Why am I unable to delete a case even though I have the necessary permissions?
If you have the correct permissions but still don't see the delete button (trash can icon), this may be due to your session information not updating when a case is created through a new form. As a result, the delete option may not appear, even though you have access.
To resolve this:
- Log out of the system and log back in to refresh your session. If you use the “Keep me logged in” feature or sign in via Microsoft Entra ID, close your entire browser, reopen it, and sign in again.
After updating your session, the delete button should be visible, allowing you to remove the case as intended.
Please note that deleted cases cannot be restored, and this action may impact traceability and reporting. For this reason, we recommend using the delete function with caution.