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Contact our support

Should you be unable to find an answer to your question in our Helpdesk or if you wish to provide us with feedback, you are most welcome to contact us at AM Support through the Help & Feedback function.

Our support is open on weekdays from 08:00 to 17:00 GMT+1 (Swedish time – "Office hours"). The support is available through the system in the upper left corner under your name via the Help & Feedback function.

If, for any reason, you are unable to access our service, we recommend that you first check https://status.amsystem.com for information on any operational issues. For other inquiries unrelated to support, please feel free to use our contact form.

How to reach our support:

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  • When logged into the system, click on your name. Then select Help & Feedback from the menu.
  • Please write your question and attach one or more screenshots so that we can see where you are in the system. Then click on Create New Case for the issue to be submitted. If you have multiple questions, it is beneficial to divide each question into a new ticket.
Once we have answered your question, a notification will be sent to you. You can find the responses along with your question under the Help & feedback menu option. If you have opted to receive notifications via email, a copy will be sent to the email address registered in the system. NOTE! It is NOT possible to reply to the email notification. In the notification, there is a link to your case where you can see the answer. Here you can also ask additional questions or create a new ticket.


Tip: To enable us to respond to your question as quickly and accurately as possible, it helps if you mention details such as

  • the service the issue pertains to,
  • case number or document number, 
  • document name or the name of the form,
  • the name of the user experiencing the problem.
  • A screenshot would also be appreciated.
The clearer the question or error description we receive, the faster and more relevant the response we can provide! Please create a separate ticket for each query.

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Handling Time

AM Hultdin System AB addresses a support ticket as soon as possible, but no later than within 24 hours (this refers to 3 working days of 8 hours each), provided that the support ticket has been submitted in accordance with the instructions provided above in "How to reach our support:".

 

In conclusion

AM Hultdin System AB does not offer free support regarding equipment for which you are responsible, for example, but not limited to, Equipment (as defined in section 3.4 of the General Terms and Conditions).

We recommend using the latest version of Microsoft Edge, Google Chrome, or Safari for the best user experience.

Do not hesitate to reach out, whether with large or small matters. We value feedback and welcome any suggestions for improvements that could make your daily life easier.