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AM Account is no longer available

The AM Account service has been discontinued and is no longer available. If you have previously used AM Account to view or manage your agreement, or had your account linked to a user in Classic, you do not need to take any action as a result of this change.

What was AM Account?

AM Account was a free portal mainly used by contract owners to view and manage information about their organization’s agreement with AM System. In the portal, users could, among other things, view agreement information, update billing details, and increase the number of licenses.

Previously, it was also possible to link an AM Account to a user in one or more Classic sites. This made it possible to use the same login details for both AM Account and the Classic sites the user had access to.

That connection between AM Account and Classic users had already been removed. User accounts and login for Classic are therefore already managed separately from AM Account.

What does the discontinuation mean for you as a Classic user?

The discontinuation of AM Account does not affect your user account or any information in Classic. You will continue to log in directly to each Classic site in the same way as before.

If you have forgotten your password, use the password reset function on the relevant Classic site. If your organization uses Microsoft Entra ID for login, you should continue to sign in using your organization’s existing solution.

 

View and manage agreement information in Classic

f you have administrator permissions and do not have a special agreement, you can view information about your organization’s agreement directly in Classic by going to Administrator » Contract.

There, you can see, among other thing

  • Site-ID
  • Pricing model
  • Number of licenses
  • Activated options

In addition, the Handle contract function takes you to our forms, where you can both increase the number of licenses and change billing details.

Other questions about your contract

If you have any other questions about your agreement, or need help with a change, please contact AM System at sales@amsystem.com

Need help with Classic?

If you have questions about Classic, you are welcome to try our AI Assistant Alex. Alex can answer questions about features in Classic, help you find the right information, and refer you to relevant articles. Alex is available 24/7 in both our support portal and our Helpdesk.

You can also search directly in our Helpdesk, where you will find guides, step-by-step instructions, and answers to frequently asked questions.

Of course, you are also welcome to contact our support team if you need assistance. Please describe your question as clearly as possible and attach screenshots if they help us understand the issue. Once your case has been submitted, you will receive a confirmation by email, and the continued dialogue with our support team will take place by email.

The easiest way is directly from Classic:

  1. Click your name in the top left corner of the main menu.

  2. Select Help & feedback.

  3. The support portal opens, where you can submit a support case to us. When you use this route, your contact details from Classic are filled in automatically.

You can also go directly to our support portal and submit a support case there.

Read more about our contact options and how to create a support case here.

 

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