Is it possible to include permalinks to cases when exporting to Excel or via webhooks?
Currently, it’s not possible to include the direct link (permalink) to a case in exports to Excel or through webhooks. However, since the link structure is straightforward, you can easily generate it yourself.
Permalinks to cases follow this format:
[system address] + "case" + [form ID number] + [case number]
Example:
https://demo.amsystem.com/case/7/23
In the example above, the link directs to form number 7 and case 23 on the demo site. Each form’s ID remains consistent, so long as you’re linking to the same form. To find the form’s ID, simply open any case within that form and copy the link—the ID number will appear in the URL.
You can use the base link—for example, https://demo.amsystem.com/case/7/—and simply append the case number from your Excel export or webhook. Since the case number can be exported to Excel or included in your webhook payload, you have all the details needed to construct the correct link.
Please note: If you use the Show case abbreviation as prefix in front of case number feature, the prefix will appear in your export; however, do not include the prefix when constructing the case link.