Can we change the address of our AM System site?
Yes, it is possible to change your site address, but only the subdomain portion can be updated. For optimal security, we recommend using a randomly generated subdomain. If you wish to make this change, please contact our support team.
Why do we recommend a random subdomain?
As part of our security best practices, new customers can no longer use company names in subdomains. This protects your corporate identity and prevents anyone from identifying which organizations are using our platform based on the web address. For this reason, new subdomains are generated randomly with two letters and three digits (e.g., ab123.amsystem.com).
What is a subdomain?
A subdomain is the portion of the web address that appears before amsystem.com (for example, ab123 in ab123.amsystem.com). Only the subdomain can be changed—the primary domain amsystem.com always remains the same.
What happens if we want to change the address?
If your current subdomain contains your company name, you can switch to a new subdomain—either a custom choice or a randomly generated one. However, we strongly recommend opting for a randomly generated subdomain for maximum security.
Will our existing links be affected?
No, your previous address will remain active even after a new subdomain is set up. This ensures that public forms, registration links, and similar resources will continue to function as before.
Important to note
If you update your subdomain, you need to update your Entra ID configuration. This defines which addresses users can log in from, so remember to add the new subdomain to maintain login functionality.
What’s the next step?
If you would like to change your subdomain, please contact our support team and we will assist you.