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Does AM System offer an API for communicating with external systems and tools, such as Power BI?

AM System currently lacks comprehensive API support for data exchange, meaning there are no ready-made programming interfaces for automatically retrieving or sending data between systems. However, there are certain functionalities available that allow for data sharing with other services and systems. This can be particularly beneficial for organizations looking to integrate AM System with other tools or platforms to streamline their workflows. By leveraging these available features, you can still effectively transfer information and ensure that your systems work together, ultimately enhancing both productivity and data quality.

Case Management

In the Cases module, you have the option to manually export data as well as utilize the system's webhook functionality to automate data transfer. Webhooks enable automatic data transmission whenever a case is created or modified, offering a viable solution for those looking to streamline their data flow to Power BI. Webhooks are included in our Premium and Enterprise pricing plans, but they can also be added to your Standard plan as an additional feature.

Power BI and outgoing webhooks in Classic

Can Power BI be used as the receiving service for an outgoing webhook from Classic?

Potentially, yes — but it depends on whether you have a receiving endpoint URL that can accept incoming webhook requests and handle the data in a way Power BI can use.

In general, Classic sends data to an external service by calling a URL (usually via an HTTP request). The receiving service must be able to accept and process that request.

Power BI is primarily used for reporting and visualisation. It does not typically generate a webhook URL by itself. If you want to send data from Classic towards Power BI, you usually need a Microsoft endpoint designed for receiving data, or a middleware/integration service that can receive the webhook and then pass the data onwards to a place Power BI can read from.

We have questions about Power BI — can AM System support that?

We at AM System are not Power BI experts, so we may not be able to advise on the exact setup on the Power BI/Microsoft side. However, if you have specific questions about how outgoing webhooks work in Classic (for example, triggers, what data is sent, and configuration on the Classic side), you are very welcome to contact us.

For more information on how to use webhooks in the Cases module, please refer to the article How to Use Webhook in Cases.

 

Document

Starting in Q4 2025, AM System will offer a limited number of customers the opportunity to pilot a read-only API for Documents—a new feature enabling direct access to documents and document metadata from within the platform. While this functionality is currently in the testing phase, our goal is to make it widely available to all customers during spring 2026.

Customers interested in participating in the pilot phase can register their interest by emailing cs@amsystem.com. The pilot is free of charge, and pricing details for the final feature will be announced at a later stage.

Here are some practical ways the new Document API functionality can be utilized:

  • Download documents as PDFs – generate and retrieve document files directly.
  • Access document metadata – obtain key information such as status, version, and responsible owner.
  • Filter for relevant documents – for example, retrieve all documents within a specific category or created by a particular user.
  • Automatically create document lists – such as most recent versions or documents currently under review.
  • Link to documents using permanent URLs – share secure, always-updated links to the correct version.

In the meantime, you can still share information from the Document module using alternative methods, such as:

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