Is it possible to send emails from a case form to addresses that are not users in the system?
This article explains whether it is possible to send emails to addresses that are not linked to users in the system via a case form.
Yes, it is fully possible to send emails to addresses that are not linked to registered users in the system. When you use an email field in the form, for example for external registrations, you can enter any recipient address. It does not need to be connected to a registered user.
Important points to keep in mind:
- If the recipient does not have a user in the system, the notification will not contain a link to the specific case. This is expected behavior for external recipients.
- It is recommended to use addresses that you have access to for testing purposes, so you can verify that the notification is delivered correctly.
In summary, you can send emails to addresses that are not linked to users in the system, for example for external form registrations. Keep in mind that notifications to external recipients do not include links to cases, and use addresses you can access during testing to ensure that the communication works as intended.