Why do attachments sometimes get stuck during upload in a Document and not follow along when the Document is saved? Are there any limitations on the number or size of attachments?
There is no specific limit to the number or size of attachments that can be added to a Document. The system is generally capable of handling both large and multiple files without issue.
If an attachment gets stuck during upload (e.g. stays at 0% or 100%) and does not reach the “uploaded” status, it may be due to the system identifying the file as potentially harmful. This can happen if the file name or contents resemble code or system commands, which could trigger a security block. In such cases, the upload is prevented to protect the system.
Note:
If a file fails to upload (e.g., gets stuck at 100% without achieving the Uploaded status), it may block subsequent files from uploading. Therefore, it's crucial to save the draft and choose to edit the document again before attempting to upload more files.
To troubleshoot, try uploading the same file to a different Document or to a new draft. If the issue persists, it’s likely that the file contains something that the system does not accept. If needed, please contact support for further assistance.